Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days within the Continental U.S. Total delivery time is 6 to 11 business days from the order date. Every shipment includes tracking so you can follow your order every step of the way.

Once your order ships, you will receive an email with your tracking number and a link to follow your package in real time. Orders ship via USPS, UPS, or FedEx based on destination and package size. If you have not received tracking within 3 business days of placing your order, please contact our team.

We want you to be completely satisfied with your purchase. If something is not right, please reach out to our support team within 30 days of delivery. We will walk you through the return or exchange process and ensure a smooth resolution. Please refer to our Returns Policy page for full details.

Yes, exchanges are available for items that are unused and in their original packaging. Contact our team at support@luxetotalbody.com with your order number and the model you would like instead. We will coordinate the exchange and keep you informed throughout the process.

Barrel saunas use traditional heating and are designed for outdoor placement, making them a great fit for backyards and decks. Infrared saunas operate at lower temperatures and can be placed indoors, warming your body directly rather than heating the surrounding air. Both offer distinct experiences, and our team is happy to help you decide which suits your space and preferences.

Most of our cold plunges are designed for straightforward setup without the need for permanent plumbing connections. They typically require a standard electrical outlet and access to water for filling. Detailed setup instructions are included with every unit, and our support team can answer any specific questions about your space.

Sales tax, if applicable, is calculated and displayed at checkout.